Customer Service

For customer service inquires, please select the brand from this list to visit their website.

Associate Information

If you are a current or former associate and have a question:


Call: (855) 436-7177 (Toll Free Number)
Hours of Operation: 8 a.m. to 5 p.m. CST
Estimated Response Time: Next business day

If you are a current or former associate and need employment verification:

Call: (800) 367-5690

Please see the list below of the brand-specific employer codes for appropriate code that corresponds to the associate’s employment. You will need to enter this number when accessing TWN.

  • Ann Taylor, LOFT and Lou & Grey: 14243
  • ascena: 14325
  • Catherines: 15836
  • dressbarn: 13392
  • Justice/Tween brands: 12460
  • Lane Bryant: 15835
  • maurices: 12580



ascena retail group, inc.
Attn: Investor Relations 933 MacArthur Blvd.
Mahwah, NJ 07430.